Refund policy

Returns & Refunds

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You will also need your receipt or proof of purchase.

To request a return, please contact us at ciubotariu0709@gmail.com before sending any item back. If your return is accepted, we will provide you with instructions on how and where to return your item.

Please do not send products back without contacting us first. Items returned without prior authorisation may not be accepted.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives. If your item is defective, damaged, or you receive the wrong product, contact us as soon as possible and provide photographs or other relevant information. We will review the issue and arrange an appropriate solution, such as a replacement or refund where applicable.

Cancellations and UK Consumer Rights

If you are a UK consumer purchasing online, you generally have the right to cancel your order within 14 days after receiving the goods, subject to applicable exceptions. After notifying us of your cancellation, you generally have a further 14 days to return the goods.

Nothing in this policy affects your statutory rights, including your rights in relation to faulty, damaged, misdescribed or otherwise non-conforming goods.

Exceptions

Certain items may not be eligible for return, including personalised or custom-made products, perishable goods, and sealed goods that are not suitable for return for health protection or hygiene reasons if they have been unsealed after delivery, where permitted by law.

Exchanges

If you would like a different product, please contact us. Where appropriate, the quickest option may be to return the original item and place a new order after the return has been accepted.

Refunds

Once we receive and inspect an eligible return, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method.

Please remember that your bank or card provider may require additional time to process the refund.

Where required by applicable consumer law, any standard delivery charges due to be refunded will also be included.

For any questions regarding returns or refunds, please contact us at ciubotariu0709@gmail.com